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These Terms and Conditions govern the purchase of goods and/or services from Citinet Group ("Citinet", "we", "us", or "our") through our platform, including payments made via Telesom's ZAAD e-payment service, EVC Plus, e-Dahab, M-Pesa, MTN Mobile Money, Airtel Money, card payments, PayPal, or any other payment gateway we make available from time to time. By placing an order or making a payment through our platform, the customer ("you") agrees to be bound by these Terms and Conditions.

1. About Us

Citinet Group is a registered business operating in Hargeisa, Somaliland. Our contact details, including our business address and customer service email, are provided in the Contact section of this website.

2. Orders and Payment

• All orders and subscriptions placed through our platform are subject to acceptance and availability.
• Payments may be processed securely through Telesom's ZAAD e-payment gateway, EVC Plus, e-Dahab, M-Pesa, MTN Mobile Money, Airtel Money, card payments, PayPal, or other supported payment gateways as made available on our platform from time to time.
• Each payment gateway may have its own processing terms, currency handling, and settlement timelines set by the respective provider; where applicable, these will be disclosed to you at checkout.
• For transactions under $100 processed via ZAAD, amounts will be displayed and/or charged in Somaliland Shillings (SLSH), or converted from another currency and deducted from you in SLSH.
• A transaction fee may apply as part of payment processing and will be reflected at checkout where applicable.
• You are responsible for ensuring that your payment details and account information are accurate and up to date, regardless of which payment gateway you use.

3. E-Receipts

Upon successful completion of payment, you will receive an electronic receipt confirming your transaction (via SMS, email, or a printable format, depending on the payment gateway used). This receipt will include your name, the transaction amount, the transaction date, and the phone number or account used for the transaction. Please retain this receipt for your records.

4. Delivery of Goods and Services

Citinet is committed to delivering the goods and/or services you have paid for or ordered within the timeframe agreed at the time of purchase. If you experience a delay, please contact our customer service team using the details provided on our website.

5. Customer Complaints

If you have a complaint regarding a purchase, please contact Citinet directly through our customer service channels. We will handle all customer complaints related to purchases made through our platform and are committed to resolving them promptly and fairly.

6. Prohibited Use

Our platform and payment services may not be used for the sale or purchase of illegal or prohibited goods and services, or for any activity that could damage the reputation of Citinet or our payment service partners.

7. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be published on this page. Continued use of our platform after changes are posted constitutes acceptance of the revised terms.

8. Governing Law

These Terms and Conditions are governed by the laws of Somaliland. Any disputes arising from these terms shall be subject to the jurisdiction of the courts of Somaliland.

At Citinet, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued for purchases made through our platform, regardless of which supported payment gateway was used (including Telesom's ZAAD e-payment service, EVC Plus, e-Dahab, M-Pesa, MTN Mobile Money, Airtel Money, card payments, PayPal, or any other payment gateway we make available).

1. Eligibility for Refunds

• The goods or services paid for were not delivered within the agreed timeframe.
• The goods received are defective, damaged, or significantly different from what was ordered.
• The service provided does not match the description given at the time of purchase.
• A duplicate or erroneous payment was made through any of our supported payment gateways.

2. How to Request a Refund

To request a refund, please contact our customer service team within a reasonable period from the date of your transaction, using the contact details published on our website. Please provide your transaction receipt (including transaction date, amount, and the phone number or account used) and a description of the issue.

3. Refund Processing

Once a refund request is approved, the refund will be processed back to the original payment method or account used for the transaction, where possible. Please note that processing times may vary and are subject to the settlement procedures of the relevant payment gateway provider (e.g. Telesom for ZAAD transactions).

4. Non-Refundable Situations

• Change of mind after a service has already been rendered or goods have been delivered as described.
• Requests made after the reasonable claim period has expired.
• Circumstances beyond Citinet's control, such as delays caused by network or technical issues with the payment gateway.

5. Contact Us

For any questions about this Refund Policy or to submit a refund request, please reach out to us through the customer service email and contact information provided on our website.

Note: Citinet reviews and tailors claim periods and processing details to its actual business practices. Contact customer service for the most current information.